Step 01
Baseline
Current quality, cost and usage measured on real traffic.
AI · Monitoring & Tuning
AI That Stays Accurate In Its Second Year.
Ongoing monitoring and tuning for AI systems in production — answer quality, cost and usage tracked, real conversations reviewed, and guardrails added as new edge cases appear.
Our Point Of View
AI Systems Don't Break Loudly. They Drift Quietly As Documents, Products And Questions Change.
We treat an AI system like any other production service: measured, reviewed and maintained. Regular reviews of real conversations catch the drift early, and changes are tested before they go live.
What's Included
What Monitoring & Tuning Covers.
Quality Reviews
A regular sample of real conversations read by a person.
Cost Tracking
Usage and spend per feature, with alerts on spikes.
New Guardrails
Rules added as new edge cases show up.
Content Refresh
Source documents kept in step with the business.
Usage Reporting
What people ask, and what they do after the answer.
Model Updates
Provider changes tested before they reach users.
How It Works
Four Steps, No Mystery In Between.
Step 02
Set Up Reviews
Sampling, scoring and alerts agreed with your team.
Step 03
Monthly Tuning
Fixes, guardrails and content updates shipped and tested.
Step 04
Quarterly Plan
What to extend, simplify or retire next.
What You Get
What Changes Once It's Live.
01
A Quality Score Over Time
Answer quality measured the same way every month.
02
Costs Without Surprises
Spend per feature tracked, with alerts before a bill jumps.
03
A Change Log
Every prompt, rule and model change recorded and tested.
More In AI
AI wired into the tools you already use.
The parts of the job nobody wants to do by hand — answered, extracted or automated, wired into the systems you already use.
Explore AI SolutionsContent Assistants
AI assistants grounded in your own documents, with citations and a human hand-off.
Document Extraction
AI document extraction for invoices, forms and PDFs, with human review of uncertain fields.
Workflow Automation
AI workflow automation for triage, routing, smart search and routine follow-ups.
Frequently Asked Questions
Questions Buyers Ask.
Direct answers to what comes up most about monitoring & tuning.
01. Do you monitor systems you didn't build?
Yes. We start with a review of how it's built and what it's costing, then set up monitoring.
02. How often are conversations reviewed?
On a schedule that fits your volume — usually weekly to start, then monthly once quality is stable.
03. What happens when the AI provider changes a model?
We test the change against your saved questions before switching, so users don't find the regression first.
04. Can you reduce our AI costs?
Often — through caching, smaller models for simple tasks and cutting unused features. We measure before changing anything.